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  • Writer's pictureMaya

How Third Party Delivery Services Are Helping the Community

With shelter-in-place measures forcing everyone indoors, making people scared to go to the grocery store, and forbidding dine-in services at restaurants across the world, many people have increased how often they order in. As restaurants switch to delivery-only service, many have started partnering with third-party delivery platforms. In turn, these third-party apps have begun working to protect the communities where they operate.

Guy washing hands in sink.

Many have sent out general notices reminding the public about health and safety measures they should take whenever they get food delivered. These tend to go into detail about specific precautions people should take, such as:

  1. Wash your hands thoroughly with soap and warm water for twenty seconds. Do this before and after retrieving your items and throwing away their containers, which may have come in contact with people outside.

  2. Disinfect surfaces that touched the bags and boxes after you throw them away. This ensures that your home stays clean and uninfected.

  3. Choose contactless delivery. Pretty much every delivery service right now offers the option to have drivers leave your food at the door and notify you about drop-off via text, call or just by knocking. This prevents face-to-face contact that violates the six foot rule for social distancing.

Many of these health notices come with additional resources attached so people can support drivers and restaurants directly. For example,  Grubhub customers now have the option to round up their change at checkout and donate to the Grubhub Community Relief Fund. The proceeds will go to charities that help local restaurants and drivers who need it.

Other platforms understand that many customers have lost their jobs and are struggling financially in this crisis. As a result, they’ve waived their delivery fees for many of their merchant partners. Uber Eats takes this a step further: They provide free meals to first responders and healthcare workers, demonstrating their appreciation for the necessary work they do and giving back to them as they take care of everyone in the community.

Waiving these fees also encourages customers to choose merchants on that app, rather than a competitor who still charges for delivery. This helps local restaurants on those apps get more business. Learn more about how third party delivery platforms are supporting local restaurants here.


These delivery platforms sacrifice some profit in this time of widespread need so they can help the community and merchant partners that keep them in business.

Many service providers like eatOS integrate with third party apps like these to keep your restaurant running efficiently. Subscribe with us to learn more about keeping the community safe and healthy.

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